巴克莱扩大 Claude 部署以升级运营并改善客户体验
巴克莱扩大与 Anthropic 合作，在全行部署 Claude，预计 2026 年底 50% 开发者采用 Claude Code，2027 年覆盖多数软件工程师。
中文处理结果
巴克莱（英国综合性银行）正在扩大与 Anthropic 的战略合作，将安全的企业级 AI 系统整合到其全球运营中。
巴克莱正在全行推广 Claude，以加速软件开发、现代化遗留系统并提升运营效率。作为此次推广的一部分，巴克莱预计到 2026 年底，Claude Code 的采用率将达到其开发者群体的 50%，并在 2027 年升至覆盖大多数软件工程师。
**巴克莱用 Claude 构建，以更好地服务客户**
在一个庞大、复杂且高度受监管的组织中整合 AI，既需要有能力的技术，也需要有纪律的治理。扩大与 Anthropic 的合作，体现了双方共同致力于以负责任、可靠的方式部署 AI，并带来实际成果，例如为客户提供更快的支持。
巴克莱集团联席首席运营官 Anne Marie Darling 表示：“衡量任何技术的真正标准，是它对客户、顾客和同事的影响，以及它所促成的成果。在巴克莱扩大 Claude 的使用，不只是采用 AI。它关乎改变工作的完成方式：重新构想流程，提升客户与顾客体验，并在安全且治理良好的环境中构建一个更简单、更高效的组织。通过减少花在常规活动上的时间并简化决策，我们可以让同事把专业能力集中在最重要的地方，解决更复杂的问题，加速创新，并为我们的客户、顾客和业务带来更好的成果。”
巴克莱集团联席首席运营官 Craig Bright 表示：“软件工程和网络安全都在被能力日益强大的 AI 系统重塑。我们正朝着将 AI 作为一种日益具备代理能力、嵌入我们构建、测试、保护和运营技术方式中的能力迈进。在巴克莱，我们正使用 Claude 帮助现代化遗留平台、提升软件质量，并让我们的技术专家专注于最复杂的挑战。技能娴熟的工程师、网络安全专家与可信 AI 能力的结合，有可能从根本上改善大型企业开发和管理的技术的方式。”
**Claude 驱动知识辅助，加快客户服务**
该合作已经落地的一个例子是巴克莱的“同事知识助手”（Colleague Knowledge Assistant），它帮助巴克莱英国员工在服务其超过 2000 万英国零售客户时更快地查找信息和答案。
该能力自 2025 年起已上线，由 Claude 通过检索增强生成架构驱动。已有超过 16,000 名同事采用该助手，它已处理超过一百万次搜索。
其结果是更快获取信息，以及为客户提供更快的支持。
**提升巴克莱全球市场业务的运营效率**
原始正文摘录
Barclays scales Claude to upgrade operations and improve client experience
Barclays, the British universal bank, is expanding its strategic collaboration with Anthropic to integrate secure, enterprise-grade AI systems across its global operations.
Barclays is extending Claude across the bank to accelerate software development, modernize legacy systems and improve operational efficiency. As part of this rollout, Barclays expects Claude Code adoption to reach 50% of its developer population by the end of 2026, rising to a majority of software engineers in 2027.
Barclays builds with Claude to better serve customers
Integrating AI across a large, complex and highly regulated organisation requires both capable technology and disciplined governance. Expanding its collaboration with Anthropic reflects a shared commitment to deploying AI responsibly, reliably, and in ways that deliver real outcomes, such as providing faster support for customers.
“The true measure of any technology is the impact it has on customers, clients and colleagues, and the outcomes it enables,” said Anne Marie Darling, Group Co-Chief Operating Officer at Barclays. “Expanding the use of Claude across Barclays is about more than adopting AI. It is about transforming how work gets done: reimagining processes, enhancing customer and client experiences, and building a simpler, more efficient organization within a secure and well-governed environment. By reducing time spent on routine activities and streamlining decision-making, we can enable colleagues to focus their expertise where it matters most, solving more complex problems, accelerating innovation, and delivering better outcomes for our customers, clients and business.”
“Software engineering and cyber security are both being reshaped by increasingly capable AI systems,” said Craig Bright, Group Co-Chief Operating Officer at Barclays. “We're moving towards AI as an increasingly agentic capability embedded within how we build, test, secure and operate technology. At Barclays, we're using Claude to help modernize legacy platforms, improve software quality, and allow our technical experts to focus on the most complex challenges. The combination of skilled engineers, cyber specialists and trusted AI capabilities has the potential to fundamentally improve how technology is developed and managed across large-scale enterprises.”
Claude powers knowledge assistance to speed up customer servicing
One example of the partnership already in action is Barclays’ Colleague Knowledge Assistant, which helps Barclays UK employees find information and answers more quickly when supporting their over 20 million UK retail customers.
The capability, which has been live since 2025, is powered by Claude through a retrieval-augmented generation architecture. More than 16,000 colleagues have adopted the assistant, and it has handled over one million searches.
The result is faster access to information and quicker support for customers.
Enhancing operational efficiency in Barclays’ Global Markets business
Within Barclays' Global Markets business, Claude models are helping streamline how client enquiries are processed and managed.
Teams use Claude models to classify, enrich, and determine the optimal processing route for incoming emails, helping to prioritize and ensure requests contain the information needed for operations colleagues to take action. The platform processes approximately 120,000 emails each day, reducing manual handling activity while helping colleagues identify and act on relevant information more efficiently.
Scaling AI responsibly
As Barclays continues to expand its use of AI, responsible deployment remains central to the partnership. The bank applies robust governance, security controls and human oversight to AI use cases, ensuring technology is deployed safely and effectively across the organization.
“Our work with Barclays is a significant milestone for us in the UK. Barclays serves millions of customers and clients across the globe, so their standard for AI is high. That's why Barclays is rolling Claude out with strong security and oversight,” said Paul Smith, Chief Commercial Officer at Anthropic. “Claude now helps 16,000 Barclays’ colleagues find answers for customers, sorts 120,000 emails a day, and will be in the hands of most Barclays engineers by 2027. Very few institutions hold AI to such a high standard.”
Looking ahead
The expanded partnership reflects Barclays’ long-term commitment to using AI to improve productivity, strengthen resilience, and improve customer and client outcomes. By combining Anthropic’s frontier AI capabilities with Barclays’ focus on responsible innovation, the organizations are working together to scale practical AI applications across one of the world’s largest financial institutions.